Printer Problem 0x00000006 and 0x00000002 on Windows 7/8

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In a working place you might have to troubleshoot a Windows 7 SP1 (or Windows 8) client which couldn’t install a specific printer (or several printers if there is a printer server available).

The same printer could be installed on other computers, both physical and virtual.

After verifying that the printer server (a Windows Server 2008 R2 machine) is not the issue (trying printing a test page for each printer directly from the Print Management console on the server) you should start looking into the computer configuration, so on the client.

The Event Log usually do not show any other issues besides the printer issue (on the client).

Verify (just to do a complete test) that the current user is indeed local administrator on the client. When browsing the Print Server from the client and trying to connect to the printer you could receive Error 0x00000006.

Connect to Printer


Windows cannot connect to the printer.


Operation failed with error 0x00000006

If you try to add the printer as TCP/IP (TCP/IP port), then it's likely that you'll get the 0x00000002 error instead.

Connect to Printer


Windows cannot connect to the printer.


Operation failed with error 0x00000002.

Again, if the print server will print anything successfully but you can't even add an available printer, from print server, on the client, it must be a driver issue on the client machine.

To delete drivers on a client you should use the built-in PrintUI-program. Running the following command will take you to the appropriate setting:

printui.exe /s /t2

Delete the driver of the printer model you’re trying to install:

Try to reinstall/redistribute the printer and make sure it succeeds.

If the issue persists I recommend deleting the following registry-key and restarting the Printer Spooler-service:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations